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COMMUNICATIONS IN THE WORKPLACE During spring and summer of ’98 I underwent a six month internship in the information services department of a major company in my country Botswana. The company , Botswana power corporation is the sole producer and distributor o ....

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.... from departments all over the complex would call in any problems they had with their computers. These problems would be written down on a work order form and the handled in due course.Because of this members of the department staff had to have effective listening skills .I realized that when dealing with a user it was important for me to solicit as much feedback as possible from them. I would ask questions and paraphrase what they were saying so as to better understand the nature of the problem.This was important because many a time the problem would be Just a simple matter of rebooting the computer and could easily be resolved over the phone.Wh ....